Refund Policy
1. Returns
We want you to be happy with your purchase. If you are not satisfied, you may return most new, unopened, and unused items sold on yvminshop.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We will also refund the original shipping charge if the return is due to our error.
2. Non-returnable Items
Certain items cannot be returned. These include, but are not limited to, gift cards, downloadable software products, and items marked as final sale or non-returnable. Please also note that we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item.
3. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
4. Partial Refunds
In certain situations, only a partial refund may be granted:
- Item with obvious signs of use.
- Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
- Item returned more than 30 days after delivery.
5. Return Shipping
To return your product, you should mail your product to the provided return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
6. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
8. Sale Items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
10. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
